Safe Returns and Refunds Policy
DMZ International is the first brand and the only brand in India, which gives 1 year (365 days) unconditional warranty for all our products including Apparels.
We accept returns in the following cases:
1. If the product has certain manufacturing defects which the customer has to bring to our notification within 365 days of delivery of the product.
In the above case, the customer has to send a photograph of the product with the damage clearly visible to our Customer care.
Upon receiving the photographs our team shall send a response to the same (within 72 hours) and shall give the customer the go ahead to courier the product back to us. The Customer shall courier the product back to DMZ International only after we have directed the same. Any other couriers will not be our responsibility. The address to which the product has to be couriered will be communicated to the customer once we accept the return process.
Once our team receives the product and approves that the product is fit for a refund, then the amount shall be transferred to the customer's Bank Account (which is to be provided to us through email or by WhatsApp Chat) within 7 days of the approval.
Our products go through a thorough three stage quality check process before being packed and shipped to our customer to ensure that not one defective product reaches the customer. The above is for the very unfortunate situation where it happens.
Our customer service assistants will be more than happy to help you because We believe that: